What does the course cover?
The one day programme will cover:
- Identifying the constituents of an assertive style and differentiating between this and aggression
- The different legislation that is relevant to assertiveness
- The effects of non-assertive, assertive and aggressive behaviour
- Using verbal and non-verbal skills to enhance assertive behaviour
- Identifying situations where assertive behaviour is appropriate and choosing whether or not to use it
Please contact Sparsholt Business via email firstname.lastname@example.org or call 0845 850 0916 for further information.