What will I learn?
This programme helps develop skills required by employers in many industries such as retail, hospitality, banking and call centres. You will cover positive communications, handling complaints, product knowledge and understanding customers.
An Apprenticeship will also help develop a professional working style, safe working practices, awareness of the work environment and communicating effectively with colleagues and customers.
Other skills will include functional skills needed in the work place (Maths, English, ICT) and specialist qualifications such as the First Aid Certificate.